Download Accessibility Conformance Report
1. Our Commitment
At IndiGo, we believe travel should be accessible to everyone.
We are committed to creating digital experiences that are inclusive, easy to use, and designed to serve all customers, regardless of ability. Whether you are booking a flight, managing your journey, or accessing travel information, we strive to make every interaction simple and seamless.
2. Building an Accessible Experience
We are continually working to improve the accessibility of our website and digital services by following internationally recognised accessibility best practices, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA wherever reasonably practicable.
Our teams consider accessibility throughout the design, development, and testing process to help ensure our digital platforms are usable with assistive technologies such as screen readers, keyboard navigation, and other accessibility tools.
3. Continuous Improvement
Accessibility is an ongoing journey. As our website and services evolve, we regularly review and enhance our digital experiences to identify and remove barriers, improve usability, and support the diverse needs of our customers.
While we aim to provide an accessible experience across all areas of our website, some content or features may still be in the process of improvement.
4. Need Assistance or have Feedback?
If you experience any difficulty accessing content on our website, encounter an accessibility issue, or have suggestions on how we can improve, we encourage you to let us know.
Your feedback helps us continue building a more inclusive experience for everyone.
Please contact our Customer Support team through the channels available on the IndiGo Contact Us page, and we will make every reasonable effort to assist you and address your concerns.